Challenges

Turned messy robot math into something normal people can use. Instead of scripting or Excel geometry, we built a nocode 3D workspace with guided steps that still preserves the level of precision robots need  like down to centimeters and degrees  and runs smoothly on an iPad with gloves on.

The Process

1. Weeks 1–3: Field research & task analysis (shop-floor observations, operator interviews).
2. Weeks 4–7: Rapid wireframes → interactive prototypes of the 3D workspace and parameter panels; weekly usability loops.
3. Weeks 8–10: High-fidelity UI, design tokens, HMI pattern library.
4. Weeks 11–12: Dev handoff, implementation QA, pilot instrumentation (analytics + in-app survey).

The Outcome

• −42% time-to-first-setup (avg. 68→39 mins across 12 tasks, n=18 operators)
• −63% parameter-entry errors (unit/axis mistakes per session)
• −31% support tickets in the first 6 weeks post-launch
• Training time −75% (2h coached → 30m guided onboarding)
• SUS 86 / CSAT 4.6/5 in pilot usability rounds
• Adoption: 3 pilot sites, ~45 daily operators, 400+ sessions, 99.7% crash-free

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